Frequently Asked Questions
Everything you need to know about your SmileSet style journey.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At SmileSet, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.